These Terms of Service ("Terms") are a legal agreement between you and Airgapped LLC, a Tennessee limited liability company ("Airgapped," "we," "us"). By accessing or using our website at airgapped.co (the "Site"), by contacting us, or by using any service we make generally available through the Site, you agree to these Terms. If you do not agree, please do not use the Site.
These Terms govern your use of the Site and any general communications with us, including scheduling calls, completing intake forms, and receiving informational materials.
Airgapped designs, installs, and manages private, on-premises AI infrastructure for professional and regulated businesses. Depending on the engagement, our work may include local language-model deployment, private knowledge-base architecture, custom AI agents, credential-console tooling for third-party service connections, training, and ongoing managed operations.
The specific deliverables, timelines, fees, and support commitments for any engagement are defined in your SOW.
You must be at least 18 years old and legally able to enter into a binding contract to use the Site or engage our services. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You agree not to:
Airgapped's client software is designed to connect, at the client's direction, to third-party services such as Google Workspace, Microsoft 365, QuickBooks, Dropbox, and similar business platforms. Any use of those services is subject to the terms of the applicable third-party provider. You are responsible for having the authority to grant access to those accounts and for complying with the terms that govern them.
Airgapped's zero-custody approach to credentials and data is described in our Privacy Policy.
Information exchanged between you and Airgapped in the course of a prospective or actual engagement is treated as confidential and used only for the purposes for which it was shared. Where a formal engagement is in place, the confidentiality provisions of the MSA control.
The Site and its contents (text, graphics, logos, code, and design) are owned by Airgapped or its licensors and are protected by applicable intellectual-property laws. You may view and print reasonable portions of the Site for your own reference. You may not otherwise reproduce, distribute, or create derivative works from the Site without our written permission.
Ownership of deliverables produced in a client engagement is addressed in the applicable SOW. As a default, our clients own the deliverables built for them, and Airgapped retains ownership of the underlying tools, frameworks, and general know-how used to produce them.
If you send us suggestions, ideas, or feedback about our services, you grant us a non-exclusive, perpetual, worldwide, royalty-free license to use it without restriction or obligation to you.
The Site and any generally available materials are provided "as is" and "as available," without warranty of any kind, express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Site will be uninterrupted, error-free, or secure. Any technical information or opinions provided on the Site are for general informational purposes and are not professional advice for your specific situation.
Warranties, service-level commitments, and support commitments applicable to a paid engagement are set out in the SOW for that engagement, and only there.
To the maximum extent permitted by law, Airgapped will not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or in connection with your use of the Site, whether based on contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages. Our aggregate liability arising out of or relating to the Site will not exceed one hundred U.S. dollars ($100).
Liability limits applicable to a paid engagement are set out in the MSA and SOW for that engagement.
You agree to defend, indemnify, and hold harmless Airgapped and its officers, members, employees, and contractors from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms or your misuse of the Site.
We may suspend or terminate your access to the Site at any time, with or without cause and with or without notice. Sections of these Terms that by their nature should survive termination will survive, including the provisions on intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Williamson County or Davidson County, Tennessee, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. If we make material changes, we will update the effective date at the top of the page and, where appropriate, notify clients directly. Continued use of the Site after an update means you accept the revised Terms.
Questions about these Terms:
Airgapped LLC
Franklin, Tennessee, USA
Email: hello@airgapped.co
Phone: +1 (615) 657-5023